Five Diamond Hospitality

Five Diamond Mystery Shopping

With a passion for creating memorable guest service, we created a customized program that is guaranteed to increase your guest service scores.  Five Diamond Hospitality scores service standards and pinpoints every area of opportunity your hotel has to make long lasting guest impressions.  We provide you with the most effective customer service training tool available.  Five Diamond Hospitality’s mystery shopping programs also include the most thorough review of your property’s internal controls. 

Five Diamond Internal Audit 

We created our internal audit program to help small management companies conduct top notch audits without having a full time auditor on staff.  Five Diamond Hospitality Internal Audit picks up where accounting audits fall short.  We focus on internal controls and reconciliation procedures to make sure that your hotel is capturing every possible dollar of revenue and saving every possible dollar of expense. 

Five Diamond Seminars

We are eager to share all of the knowledge and experience that we have with fellow hoteliers.  Five Diamond Seminars and speaking engagements are both fun and educational.  We have new dates scheduled for our seminar on getting your beverage cost under budget!  Be sure to check out our schedule of upcoming events for an event near you. 

About Us

Headquartered in Los Angeles, Five Diamond Hospitality was created by former hotel executives to serve the hospitality industry by measuring and improving customer service and internal controls. We are currently serving many hotels such as Marriott, Hilton, Doubletree, Holiday Inn, Wyndham, Embassy Suites, Radisson, Sheraton and many more!  Our current services include Mystery Shopping, Internal Audit, and Seminars on cost control.

For more information please email info@fivediamondhospitality.com or give us a call today.