Five Diamond Hospitality Service Experience Audits

Five Diamond Hospitality Service Experience Audits

With a passion for creating memorable guest service, we created a customized program that is guaranteed to increase your guest service scores.  Five Diamond Hospitality scores service standards and pinpoints every area of opportunity your hotel has to make long-lasting guest impressions.  We provide you with the most effective customer service training tool available.  Five Diamond Hospitality’s mystery shopping programs also include a thorough review of your property’s internal controls.

We serve nearly every major brand such as Ritz-Carlton, St. Regis, Renaissance, Marriott, Hilton, Hyatt, Westin, Radisson, Holiday Inn, and Wyndham, as well as independent hotels.  Whether your hotel is a 1 Diamond or a 5 Diamond, we have a program for you.  Our services range from individual outlets to complete, overnight visits.

Five Diamond Mystery Shopping is the ultimate training and measurement tool.  Our analysts have the hospitality experience you need to give you results that you can count on.  Our reporting is simple to understand and easy to use as a cornerstone for your guest service program.  Click on the Mystery Shopping tab for more information about our services.

Don’t miss these new additions to our website:

Our new online training guide to Getting Your Beverage Cost Under Budget

Our new training videos on Better Breakfast Buffet Service

The Benefits of Mystery Shopping

Our new YouTube channel


Recent Posts

Hotel fines $500 for every bad review posted online, served some street justice by Reddit

Yelp-LogoA small hotel in Hudson, NY thought it would be a great idea to threaten wedding couples with a $500 fee for any negative reviews posted by their wedding attendees.  From the Page Six article:

A hotel in tony Hudson, NY, has found a novel way to keep negative reviews off Yelpand other sites — fine any grousing guests.

The Union Street Guest House, near Catskills estates built by the Vanderbilts and Rockefellers, charges couples who book weddings at the venue $500 for every bad review posted online by their guests.

“Please know that despite the fact that wedding couples love Hudson and our inn, your friends and families may not,” reads an online policy. “If you have booked the inn for a wedding or other type of event . . . and given us a deposit of any kind . . . there will be a $500 fine that will be deducted from your deposit for every negative review . . . placed on any internet site by anyone in your party.”

If you take down the nasty review, you’ll get your money back. Continue reading

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