Five Diamond Hospitality Service Experience Audits

Five Diamond Hospitality Service Experience Audits

With a passion for creating memorable guest service, we created a customized program that is guaranteed to increase your guest service scores.  Five Diamond Hospitality scores service standards and pinpoints every area of opportunity your hotel has to make long-lasting guest impressions.  We provide you with the most effective customer service training tool available.  Five Diamond Hospitality’s mystery shopping programs also include a thorough review of your property’s internal controls.

We serve nearly every major brand such as Ritz-Carlton, St. Regis, Renaissance, Marriott, Hilton, Hyatt, Westin, Radisson, Holiday Inn, and Wyndham, as well as independent hotels.  Whether your hotel is a 1 Diamond or a 5 Diamond, we have a program for you.  Our services range from individual outlets to complete, overnight visits.

Five Diamond Mystery Shopping is the ultimate training and measurement tool.  Our analysts have the hospitality experience you need to give you results that you can count on.  Our reporting is simple to understand and easy to use as a cornerstone for your guest service program.  Click on the Mystery Shopping tab for more information about our services.

Don’t miss these new additions to our website:

Our new online training guide to Getting Your Beverage Cost Under Budget

Our new training videos on Better Breakfast Buffet Service

The Benefits of Mystery Shopping

Our new YouTube channel

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Recent Posts

Forbes Travel Guide Releases 2015 Star Award Winners

ForbesTravelGuideLast month AAA published their list of the newest Five Diamond hotels.  Now, it is Forbes’ turn.  Forbes has continued to inspect and add hotels to their last at a rapid speed.  There are now 115 Five Star Hotels, up from just 76 two years ago!  From the press release:

Forbes Travel Guide revealed its 57th list of Star Rating winners, which include our first star-rated properties in Mexico, the Caribbean, Latin America, Japan and Thailand. For the past year, our team of professional incognito inspectors has traveled the world in search of the best hotels, restaurants and spas to add to your must-visit list.

The Forbes Travel Guide Star Rating list now includes 115 Five-Star hotels, 55 Five-Star restaurants and 48 Five-Star spas. It also has a total of 336 Four-Star hotels, 192 Four-Star restaurants and 163 Four-Star spas, along with 100 Recommended hotels and 60 Recommended restaurants.

There are 18 Hotels that made the Forbes list for the first time.  From the press release:

Among our 2015 award recipients are 18 new Five-Star hotels, 10 new Five-Star restaurants and seven new spas capturing the top honor. In Mexico, Four Seasons Resort Punta Mita in Nayarit andRosewood Mayakoba in Playa del Carmen snagged Five-Stars, while the Caribbean saw Jumby Bay, A Rosewood Resort in Antigua, andCheval Blanc St-Barth Isle de France and Eden Rock – St. Barths in St. Barts earning the coveted distinction. Guangzhou debuted on the list with two Five-Stars, Four Seasons Hotel Guangzhou and The Ritz-Carlton, Guangzhou. Bangkok’s grande dame, Mandarin Oriental, Bangkok, grabbed Thailand’s first Five-Star hotel award, and Tokyo landed a Five-Star with Mandarin Oriental, Tokyo. The Langham, Hong Kong and Conrad Macao, Cotai Central scored first-time Five-Star awards for their respective brands.

Stateside, new Five-Stars went out to Park Hyatt Aviara Resort in Carlsbad, California; Keswick Hall and Golf Club in Keswick;Rosewood Sand Hill in Menlo Park, California; The Ritz-Carlton, Dove Mountain in Marana, Arizona; The Setai, Miami Beach in Miami Beach;Trump International Hotel Waikiki Beach Walk in Honolulu; and Wheatleigh in Lenox, Massachusetts.

  1. AAA Adds 8 Hotels and 6 Restaurants to Exclusive Five Diamond List for 2015 Leave a reply
  2. Hotel fines $500 for every bad review posted online, served some street justice by Reddit Leave a reply
  3. USA Today – You call this a five-star hotel? Leave a reply
  4. JD Power: Hotel Satisfaction Reaches Record High Leave a reply
  5. The Telepgraph – Hotels ‘hostage to TripAdvisor blackmailers’ Leave a reply
  6. Share, Like, Tweet, Repeat…Get Marriott Rewards “PlusPoints” Leave a reply
  7. Hotel Management: Strong occupancy and higher ADR lead to lower guest satisfaction? Leave a reply
  8. AAA Extends Five Diamond Honor to 6 Additional Hotels and 8 Restaurants for 2014 Leave a reply
  9. Four Hotel Companies Make it on Fortune’s 100 Best Companies to Work For 2014 List Leave a reply