Articles and Downloads
Guest Service:
Front Desk: The Ultimate Arrival Experience
Front Desk: Guest Request Tips
Front Desk: The Proper Use of a Guest Name
Front Desk: Guest Request Log for download (PDF file)
Front Desk: Check In Scoring Report for Self Audit (PDF file)
Front Desk: Check Out Scoring Report for Self Audit (PDF file)
Total Hotel: What is Your Hotel’s Internet Reputation?
Total Hotel: Five Diamond Service Tips for Every Hotel
Total Hotel: Guest Room Knocking Etiquette
Food and Beverage:
Restaurant: Better Buffet Service
Restaurant: Buffet Scoring Report for Self Audit (PDF file)
Restaurant: Are Rising Food Costs Killing Your Restaurant’s Profits?
In Room Dining: Room Service Delivery Done Right
In Room Dining: Increase Your Room Service Revenue by 50 Percent Today!
In Room Dining: Scoring Report for Self Audit (PDF file)
Accounting and Internal Controls:
Accounting: Internal Audit Sample Report (PDF file)
Accounting: Protection from Credit Card Chargebacks
Accounting: Cash Control Basics
Accounting: The Importance of Random Bank Audits
Accounting: Banquet Bar Requisition Template and Instructions
Accounting: Perpetual Inventory System
Accounting: Perpetual Inventory System How-To Video
Accounting: Perpetual Beverage Inventory Template and Instructions
F&B: Basic Bar Internal Controls
F&B: Bottle for Bottle Exchange
F&B: Server and Bartender Theft
F&B: Cocktail Server Internal Controls
F&B: Banquet Bar Internal Controls
Human Resources
HR: Hiring the Best Associates
HR: Asking the Right Questions During an Interview
Safety & Security
Total Hotel: Basic Safety and Security for Your Guests
Product Reviews
Book: How to Burn Down the House, the infamous waiter & bartender’s scam bible
Book: Preventing Internal Theft, A Bar Owner’s Guide
