It is a common question, how often should your hotel have an internal audit done?  The answer:  well, it depends.  Here is why:

First, how often do most hotels actually conduct an internal audit?  Most hotels will say they are audited once per year.  However, most hotels have the goal of being audited once per year.  In reality, they are audited only every 2 or 3 years in most cases.

Having a goal of once per year is a good start.  But we recommend that you set your goal based on the results of the last audit.  If the hotel scored 90 percent or better on the last audit, conducting one audit per year is fine.  However, if the hotel scored less than 90 percent, we recommend that the hotel creates a 90 day action plan to improve their results and then the hotel is audited again after 90 days.

We understand the expense of conducting an audit, however, the amount of money that could be lost by a hotel with improper controls could easily be far more than the cost of an audit.

A few additional audit tips:

First, the audits should always be completely unannounced.  We usually recommend that the Controller and other key managers who are needed for the audit submit a schedule of any vacation days so the auditor does not show up during their vacation.

Second, the follow up on the audit is just as important as the audit itself.  Many hotels will score poorly year after year.  Passing the internal audit should be on every Controller’s list of goals and yearly review.

Our new training video on Perpetual Beverage Inventory is now available for free.  You can also download the excel template as well as written instructions. 

To visit our new Perpetual Beverage Inventory How-To Video Page, click here.

Surprisingly, many people that are in food and beverage management positions and even general management positions do not know how to calculate beverage costs, one of the most important costs in every hotel’s budget.  Don’t worry, we won’t tell!  We will help you keep that secret by showing you how beverage cost is calculated.  It is really quite simple.

(more…)

Conducting random audits of your cashier banks is one of the most important actions you can perform to keep theft out of a hotel.  Even though it is so pertinent, almost no hotels actually conduct the random bank audits as part of their normal operations routines. 

Why is conducting a random bank audit so important?  If you have an employee who is stealing cash during their shift, they need a place to store the cash they are going to steal.  They typically store the cash in the drawer and then pocket it at the end of their shift when they are closing out their paperwork.  This often applies to guest service agents, bartenders, gift shop cashiers, and coffee shop baristas.  A good program of random bank audits can be one of the most important tools to help you keep theft out. 

(more…)

Click here to download our free Banquet Bar Requisition Template

To download these instructions in PDF format, click here

Instructions for using the Five Diamond Hospitality Banquet Bar Requisition Worksheet To set up the file:

1. Create a new file for each event. You can either create a new file for each month or add each month to a separate tab within this worksheet.

2. Input the details of the event at the top of the spreadsheet. Only fill in the cells that are in blue!

After you requisition the liquor to banquets:

1. Fill in the amount that you requisitioned in the column labeled ‘requisitioned’.

2. Again, only fill in the cells in blue.

3. Add additional rows for additional types of liquor not listed.

After the event and banquets returns the unused alcohol:

1. Fill in the amount that is returned in the column labeled ‘returned’

2. Again, only fill in the cells in blue.

To view your cost for the event:

1. Input the amount of revenue you collected for the event at the very top of the spreadsheet.

2. Your cost for the event will be displayed right below your revenues.

3. Send a copy of the worksheet to accounting so they can transfer the amount to banquets.

Click here to download our free Banquet Bar Requisition Template