Comments on: Increase Your Room Service Revenue by 50 Percent Today!

By: ardha

ardha — Thu, 08 Dec 2011 07:42:15 +0000

I am really your blog. at the moment I am working for five star hotel as a room service manager. I will have presentation for my working plan on 2012. can you give me idea what is the right promo for month by monththat fit for room service to increase the revenue.thanks

By: Daniel Reiser

Daniel Reiser — Tue, 29 Nov 2011 03:31:56 +0000

I represent a 5 star property in NYC and one of only 5 properties in north america to maintain of 5 star hotel $ restaurant (forbes)

I would love to hear some great suggestons
as well as give my feedback…

By: Five Diamond Hospitality

Five Diamond Hospitality — Wed, 09 Mar 2011 19:13:38 +0000

Hello Pete. The report is only a sample report so some questions have been removed or adjusted. We customize each report to each hotel’s specific service standards. That is the reason the scores may not match the total on the sample reports. If you need help putting a program together, please do not hesitate to contact us.

By: Pete

Pete — Sun, 06 Mar 2011 21:08:58 +0000

question: under the Scoring Report, there in the first area for scoring, there are 11 questions at 2 points each yet the total is 20. is there something i am missing?
great info overall!

By: Ezekiel Williver

Ezekiel Williver — Sat, 15 May 2010 09:20:44 +0000

This is my first time i visit here. I found so many interesting stuff in your blog especially its discussion. From the tons of comments on your articles, I guess I am not the only one having all the enjoyment here! keep up the good work.

By: Five Diamond Hospitality » Blog Archive » Ask Five Diamond: Improving In Room Dining

Wed, 29 Jul 2009 18:15:31 +0000

[...] [...]

By: Five Diamond Hospitality - hotel mystery shopping. internal audit. hospitality seminars. » Blog Archive » Room Service Delivery Done Right!

Tue, 10 Jun 2008 20:55:18 +0000

[...] Work hard and master these techniques. Then check out this article on how to increase your room service revenues by 50 percent! [...]

By: Five Diamond Hospitality

Five Diamond Hospitality — Wed, 16 Apr 2008 21:40:02 +0000

Kelly in LA,

Thank you for the question.

Conducting a room service call back is all about the tone that you use. You should be calling to offer service, not checking up. If you ask ‘how is your dinner so far?’ and ‘can I get you anything else at this time?’, you are offering a service instead of an interruption. I have had many room service operators call my room and I could tell that they are just calling to mark me off on their checklist.

If you are really struggling with the call backs, you can let the guest know when you deliver the food that you will be calling them in about 10 minutes to check on them and see if anything else is needed. Some will tell you not to call, some will welcome the call.

By: Kelly in LA

Kelly in LA — Wed, 16 Apr 2008 21:35:01 +0000

I did a training of your program and have been working it for about a month now. We are doing very well. My GM is very happy with the revenue increase.

One question. Our servers do not like to do the follow up call and think that it disturbs the guest. We have to do it according to our brand standard. Is there a better way to do it?

By: john

john — Thu, 13 Mar 2008 23:37:39 +0000

Good tips. I really like the part about asking the right question to lead the guest to order appetizers and desserts.