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	<title>Five Diamond Hospitality, LLC &#187; Five Diamond Hospitality, Five Diamond Mystery Shopping</title>
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		<title>Hilton to Devalue Honors Points in 2010</title>
		<link>http://www.fivediamondhospitality.com/site/index.php/hilton-to-devalue-honors-points-in-2010/</link>
		<comments>http://www.fivediamondhospitality.com/site/index.php/hilton-to-devalue-honors-points-in-2010/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 18:41:46 +0000</pubDate>
		<dc:creator>Five Diamond Hospitality</dc:creator>
				<category><![CDATA[Bad Customer Service]]></category>
		<category><![CDATA[News & Notes]]></category>
		<category><![CDATA[elite level]]></category>
		<category><![CDATA[hilton honors]]></category>
		<category><![CDATA[hotel bad service]]></category>
		<category><![CDATA[hotel guest service]]></category>
		<category><![CDATA[nasty comments]]></category>
		<category><![CDATA[platinum level]]></category>
		<category><![CDATA[rewards]]></category>
		<category><![CDATA[travel industry]]></category>
		<category><![CDATA[usa today]]></category>
		<category><![CDATA[wrong decision]]></category>

		<guid isPermaLink="false">http://www.fivediamondhospitality.com/site/?p=720</guid>
		<description><![CDATA[Hilton is taking a lot of heat after announcing they will change the number of points required to book a free night stay, essentially devaluing their Hilton Honors points by about 20 percent.  Check out the full USA Today article and the nasty comments, here.  Our take:  We agree with the travel industry analyst who [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-721" style="margin: 10px;" title="Hilton Honors" src="http://www.fivediamondhospitality.com/site/wp-content/uploads/2009/11/brand.gif" alt="brand Hilton to Devalue Honors Points in 2010" width="166" height="147" />Hilton is taking a lot of heat after announcing they will change the number of points required to book a free night stay, essentially devaluing their Hilton Honors points by about 20 percent.  Check out the full USA Today article and the nasty comments, <a title="USA Today Article:  Hilton Honors" href="http://content.usatoday.com/communities/hotelcheckin/post/2009/11/hilton-hhonors-loyalty-points/1" target="_blank">here</a>. </p>
<p>Our take:  We agree with the travel industry analyst who said &#8216;it is the absolutely the wrong decision to make at a time when hotel demand is down from corporate business, conferences and leisure.&#8221;  It will save cash, but the timing is very poor.</p>
<p>In a follow up post, found <a title="USA Today Article:  Hilton Honors 2" href="http://content.usatoday.com/communities/hotelcheckin/post/2009/11/will-other-hotel-chains-follow-hilton-in-devaluing-loyalty-points-next-year/1" target="_blank">here</a>, three other brands seemed to distance themselves from Hilton&#8217;s strategy. </p>
<p>Our favorite comment was from IHG&#8217;s Jim Abrahamson who said that rewards members are twice as profitable and elite-level members are 12 times as profitable.  He goes on to say &#8220;if one platinum-level member leaves us, we&#8217;d have to go out and find 12 new customers just to replace that one.&#8221;</p>
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